Introduction

Solution Highlights

• Flexibility and Efficiency
• Reliability and Customer Satisfactory
• Profit Generation Enhancement

WHY Choosing GPE?

• True One-Stop-Shop Solution and Single of Contact
• Strong Experience and Cost Effectiveness
• Excellent Reference
  

• Total IP Call Centre Solutions
• Incoming Voice Response System (IVRS)
• Automatic Calls Distribution (ACD)
• Instant Voice Logging System (IVLS)
• Computer Telephony Integration (CTI)
• Customer Relationship Management (CRM)
• Management Reporting System (MRS)

Flexibility and Efficiency
• All solution are working in the same platform with same technology and protocol
• Strong references in HK & PRC including industrial management reporting
• Enhance the behavior and manner of agents and ease of fine-tuning in call flow and CRM

Reliability and Customer Satisfactory
• The perform is a carrier graded machines. All conversations and duration information will be recorded for review and safely storage
• All customers must be having a good experience on the call centre and earning a comfortable call flow by this platform

Profit Generation Enhancement
• Gain trust from customer through good experience in Call Centre
• All records are well analysis and storing for future usage, all customer behaviors are collected in CRM and used for

launching marketing events
• The instinct response to customer is vital to cater customer needs
• It is no doubt that a satisfied customer will bring continuous revenue to the company

True One-Stop-Shop Solution and Single of Contact
• You may enjoy one-stop-shop and single point of contact with our customized solution

Strong Experience and Cost Effectiveness
• A professional implementation team is the best team in the market to handle all business solutions
• Enhances cost-effectiveness to market trends and business timely concerns

Excellent Reference
• Hong Kong
• PRC
• Macao
• Taiwan
• Singapore